Select the items to return
How it Works
Get a refund confirmation
Send it off as soon as possible
Is it easy to return items?
You bet. Once your return is authorized, you'll receive step-by-step instructions and a prepaid shipping label via email.
How soon will I get my refund?
Carl takes a fine look at the returns we get, so once he's done that, we can restock your shades and issue your refund. He's a busy bird, so the sooner you get 'em in, the sooner you get your monies.
Why can't I return BFCM 2020 promo items?
Oops! Even cyborg flamingos are not perfect, Carlbot is unable to process returns on some items. Due to technical limitations, if you ordered Stickers, Scarfs, Towels, and/or Coolers at full price that you would like to return please give us a squawk at firstname.lastname@example.org so that we may provide assistance.
What items are returnable?
Most things. As long as it wasn't marked as non-refundable, was a free gift (come on now), and is unused and in it's original packaging.
What items are non-refundable?
Not a lot, but items marked as final sale only, non-refundable, or items that were free gifts cannot be returned. Used/worn items or items without their original packaging will not be refunded.
Can I return items if I live outside of the US?
We do NOT currently accept returns or exchanges on any Canadian, APO/FPO/DPO and non-US orders. All International sales are final.